Common Questions and Answers

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Isn't this just credit repair?

Absolutely not! Credit repair dispute letters and tactics are simply tools to leverage your rights in removing or correcting inaccurate, obsolete and unverifiable information listed on your credit reports; Although we employ credit repair strategies where needed, only 35% of your FICO credit score is derived from your payment history. Our company doesn't think 35% is enough—not 50% or even 99% either. For us, it’s important to look at all factors considered in calculating credit scores. Believe it or not, credit repair alone can actually damage your credit scores.

CMAC will help to coach and mentor you on the "model behaviors" that the credit scoring models are looking for to indicate the lowest risk and give you the highest scores. That’s why we are a revolutionary credit education and consulting firm. It’s not a cookie cutter service—if you need letters or correspondence, we'll prepare them for you. If you need to settle collections, we’ll coach you on the best ways. If you’re rebuilding your credit after a divorce or bankruptcy, we’ll help get your score where it needs to be. Even if you have no negative information, we can help. Whatever your scores’ needs are, we’ll deliver.

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Can't I just do this myself?

If you're talking about spending the time and energy to research and compose "credit repair" letters, then the answer is certainly yes. But our firm does a lot more than prepare documents for our clients. Credit scoring is a very complex mathematical process which includes factors far beyond what you’ll read on the web or hear from a coworker or friend. Even credit repair clinics and attorneys fall short in this regard. Paying, closing, or removing the wrong pieces of information, even if considered potentially negative, can backfire. This is an area where hard work and common sense mean little to nothing! You can either wait it out, play 'trial and error', or get help.

Consider that there are many things that with enough knowledge or experience you can do without the assistance of others. You can file your taxes by yourself, invest in the stock market on your own, represent yourself in court, repair your own car—you can even cut your own hair! But then again, many people don’t have the time or the energy to invest in successfully mastering each of these areas. They like the idea of hiring a professional to assist them with an area the professional has experience, intelligence, confidence, and skills to outperform an amateur. Let’s face it—we all have a trade or subject matter that we have perfected with hours, days, months, and years of diligence and dedication. We know credit scoring; And we also know that investing in your credit scores is the best financial decision you'll ever make.

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Do your fees include my report?

Our fees include the initial access of your personal credit reports and FICO scores, but we cannot distribute this raw report. In most cases, you will obtain updated copies of your reports about 6 weeks into any of our services.

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Is my information kept confidential?

Yes. We do not share information with any organization with regard to your personal data unless you have explicitly asked or permitted us to do so. No one except your personal credit coach (and his/her supervisors) will see or have access to your file and personal information. We do not sell any of our clients' information.

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How long before I see results?

Initial results will occur within the first 30-60 days of our service, and as you implement our discipline, new behaviors and credit management techniques, your scores will continue to rise well into and after your service period. All of our programs are designed to have you ready for financing in either three to six months or less.

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How does your guarantee work?

Unlike companies which offer vague or general guarantees, CMAC's guarantee is performance-based and specific. If we fail to do our job in obtaining you the score increase we promise, you get 100%—that's every single penny—of your money back. Our unique process yields consistent results that we're confident will perform for you.

After working with CMAC, our clients traditionally see increases on each credit score averaging between 45 and 125 points by the end of their service period. For our CMAC Express services, you are guaranteed 25 points average per score. For our CMAC Basic service (after 6 months continuous service), we also guarantee a minimum of 25 points average per score. CMAC Elite guarantees significant score results and varies for each particular file.

Clients must take the advice and suggestions their credit coaches provide and implement them. Our program is designed to assist in removing information that could potentially harm your credit score, but primarily focused to provide coaching, mentoring and assistance to get you the very best credit score possible. If you take any action during your service term which conflicts with the advice or suggestions that your credit coach provided, your guarantee is null and void. We must have your participation!

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Who will handle my file?

Traditionally only your personal credit coach will be working with you throughout the process. Once you are paired with a coach that is a good fit for your situation, we believe it’s important for that one person to oversee your file. Our system is designed to be a coaching and mentoring program with the knowledge of a professional expert on your side to identify your needs, outline a strategy, and deliver relevant solutions. Everyone’s situation is different, and it is important for CMAC to ensure consistency in all of our client relationships.

Your coach's team members and quality control may also check in periodically. If for one reason or another your personal coach is unavailable, you have the option to receive assistance from another coach in our office.

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Can you help with my bad debts?

Yes. We will map out and prioritize all collections and bad debts and discuss in detail how to negotiate and settle with highest consideration given to the improvement of your scores. We outline an action plan that's very easy to follow which provides recommended settlement terms, contact information, order of importance and more. Please note we do not actually call your creditors and settle the debts for you. Our program is designed to provide you with a complete package to improve your credit scores.

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What kind of results should I expect?

All of our results are measured by your credit score increase. Depending on the particulars of your file, you will see results with CMAC from 25 - 250 points on each of your FICO scores. Over 85% of our clients see at least 45 points on each score in their first 45 days of service with CMAC Express, and our average increase is well over 80 points. If our services do not perform, you are entitled to 100% of your money back under our guarantee.

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Which service is best for me?

Our most popular service is our CMAC Express program for three months. Yielding fast results, we recommend this service for you if you have a handful of bumps in the road and/or your credit score is roughly above 580. If you've had major public records such as a bankruptcy, judgments, or tax liens, and/or if you score is well below 580, we recommend six months of CMAC Express.

CMAC Basic was created to work gradually through your file's issues in a budget-sensitive manner. This program is more affordable and flexible as it is on month-by-month basis, but can take twice as long to yield similar results.

CMAC Elite is intended for professionals who are constantly using their credit for business purposes. If you are an entreprenuer, investor, or business owner, this program is highly recommended for you.

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Do your fees include my spouse?

We happily offer a discount to spouses or partners who share the same mailing address. Your spouse or partner can start his/her service with you for just 50% of the normal service cost!

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Are you a law firm?

No. CMAC is not attorney managed, owned, or operated. Unless you are seeking to sue your creditors or the credit bureaus, there is nothing an attorney can do for you that CMAC cannot; even then, the methods utilized by credit repair attorneys can actually harm your scores.

We have legal counsel available if needed for extreme situations, but we are credit score professionals and our focus is fixed upon improving your scores. The advice we provide does not constitute and is not substitute for legal advice.

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Is your process legal?

Absolutely! CMAC is completely opposed to any illegal or unethical practices; every strategy we employ is 100% legal and will leverage the power of your federally-secured rights and priviledges. As a matter of fact, we have worked in conjunction with Credit Empowerment on many state and federal governmentally-sponsored projects for financial literacy education—we would never risk our reputation with shady techniques.

CMAC is bonded and fully licensed to perform credit services and a proud member of the Better Business Bureau.

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Can your programs help anyone?

Just about! It doesn't matter if you've had bankruptcies, collections, tax liens, judgements, foreclosures, repossessions or anything else—even those who have no negative information can improve their scores with CMAC.

There are a few situations in which our services are not ideal for you; if you are currently paying your bills 30 days late or more and cannot get caught up, or if you are unwilling to accept our guidance, we may not be the right fit for you. If you're not sure what to do in your situation, call our office to talk with a coach at 1-888-330-1895 and we can point you in the right direction.

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